Refund Policy

1. General Refund Policy

ConqerAI+ is a subscription-based digital service that provides fully automated social media marketing. Our AI generates a 30-day content calendar and posts daily to Facebook, Instagram, and LinkedIn on your behalf. Due to the nature of our service, we have a limited refund policy designed to be fair to both our customers and our business.

2. Refund Eligibility

2.1 Free Trial Period

• New Users: All new users receive a free poster with no obligation
• No Credit Card Required: You can try our service without providing payment information
• No Refunds: Free trials are not eligible for refunds as they are provided at no cost
• First Poster Free: Your first AI-generated poster is completely free

2.2 Subscription Plans

• Service Quality: Refunds are considered only if the service does not meet the quality standards described
• Technical Issues: Refunds may be considered for significant technical problems that prevent service usage
• Posting Failures: If automated posting to social platforms fails consistently, refunds may be considered
• Calendar Generation: If AI fails to generate a 30-day content calendar, refunds may be available

2.3 Non-Refundable Items

• Partial Month Usage: No refunds for partial months of service
• Already Generated Posters: Posters already generated and posted to social media are non-refundable
• Third-Party Fees: Payment gateway charges and processing fees are non-refundable
• Used Poster Credits: Poster credits that have been used are non-refundable

3. Refund Process

3.1 Request Timeline

• Processing Time: Refunds are processed within 7-10 business days
• Notification: You'll receive confirmation when your refund is processed

3.2 How to Request a Refund

1. Email: Send your request to vrnn.technologies@gmail.com
2. Include: Your registered email, phone number, and reason for refund
3. Documentation: Provide any relevant screenshots or evidence of service issues
4. Response Time: We'll respond within 48 business hours

3.3 Refund Method

• Original Payment: Refunds are issued to the original payment method
• Processing Time: Bank transfers may take 5-7 additional business days
• Currency: Refunds are processed in Indian Rupees (INR)

4. Service Credits

4.1 Alternative to Refunds

• Service Credits: We may offer service credits instead of monetary refunds
• Extended Access: Credits can be used for extended service access
• Feature Upgrades: Credits may be applied to premium features

4.2 Credit Terms

• Validity: Service credits are valid for 12 months from issuance
• Transfer: Credits are non-transferable between accounts
• Expiration: Unused credits expire after the validity period

5. Special Circumstances

5.1 Service Disruptions

• Major Outages: If our service is unavailable for more than 24 hours, you may be eligible for a partial refund
• Data Loss: In cases of data loss attributable to our service, we may provide refunds
• Security Breaches: If your data is compromised due to our negligence, refunds may be available

5.2 Business Closure

• Our Closure: If we discontinue the service, pro-rata refunds will be provided
• Account Closure: If you close your account, no refunds are provided for the current billing period

6. Dispute Resolution

6.1 First Resolution

• Direct Contact: We encourage direct communication to resolve refund issues
• Mediation: We'll work with you to find a satisfactory solution
• Documentation: Keep records of all communications regarding refund requests

6.2 Escalation Process

• Management Review: Unresolved issues can be escalated to management
• Third-Party Mediation: We may engage third-party mediators for complex disputes
• Legal Recourse: As a last resort, legal action may be pursued in accordance with Indian law

7. Policy Exceptions

7.1 Goodwill Refunds

• Customer Loyalty: We may make exceptions for long-term customers
• Special Circumstances: Personal or business hardships may be considered
• Case-by-Case: Each exception is evaluated individually

7.2 Promotional Offers

• Special Promotions: Refund terms for promotional offers may vary
• Discounted Plans: Heavily discounted plans may have different refund terms
• Clear Terms: All special terms will be clearly communicated before purchase

8. Contact Information

8.1 Refund Department

• Email: vrnn.technologies@gmail.com
• Phone: +91 80881 04546 (Extension: REFUNDS)
• Hours: Monday–Friday, 9:00 AM – 6:00 PM IST

8.2 General Support

• Email: vrnn.technologies@gmail.com
• Phone: +91 80881 04546
• Response Time: Within 24 business hours

9. Policy Updates

9.1 Changes to Policy

• Notice: We'll provide 30 days notice before policy changes
• Grandfathering: Existing customers may be covered by previous policy terms
• Effective Date: Changes apply to new purchases from the effective date

9.2 Communication

• Email Notification: Policy changes will be communicated via email
• Website Updates: The latest policy is always available on our website
• Request Copy: You can request a copy of the policy at any time

10. Important Notes

10.1 Understanding Our Service

• Digital Service: VRNN Technologies is a digital marketing service
• Ongoing Value: We provide continuous value throughout your subscription
• Quality Commitment: We're committed to delivering high-quality marketing solutions

10.2 Customer Satisfaction

• Our Goal: We want every customer to be satisfied with our service
• Improvement: Your feedback helps us improve our service
• Partnership: We view our relationship as a partnership in your business growth